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Crulon for internet providers

The Telco Ops Bundle for ISPs, WISPs and fixed-broadband providers: the Apps that connect your billing system, customer equipment and outages to your AI agent.

Internet providers get a set of Apps that connect Crulon to the systems they run on: the billing system, the equipment in customers’ homes, and the network. With them, the AI agent recognises the caller’s account, checks their equipment, knows about outages, and opens tickets where your team works.

Plan
Telco Ops Bundle: $499 a workspace a month
Includes
5 seats on Scale, 1,000 AI minutes a month and the Telecom Connector Pack. More seats can be added
Get it
Book a demo from crulon.ai/industries/isp. Our team sets it up

What’s in the Telecom Connector Pack

KindAppsWhat the agent can do
Billing systemsSonar, Splynx, ViSPFind the caller’s account, read their balance live, and open tickets in your billing system. Each App’s page lists everything it does
Customer equipmentUISP, Cambium cnMaestro, Nokia Corteca, TP-Link TAUCCheck a customer’s equipment and restart it. See How equipment Apps work
NetworkOutagesTell affected callers about an outage or planned maintenance, instead of troubleshooting

A call, with every App connected

  1. 01

    The agent recognises the account

    From the caller’s number, against the accounts copied from your billing system.

  2. 02

    It checks for a known outage

    If one affects them, it says so, with your estimate if you set one.

  3. 03

    It checks their equipment

    Status and signal from your equipment App, and a restart if needed.

  4. 04

    It opens a ticket

    In your billing system, if the problem isn’t fixed.

  • Fixed on the call

    The call ends with what the agent did, in the summary.

  • Needs a person

    The agent hands the caller to your team, with a note on why.

A customer calls about slow internet.

Each step is a Tool. Your Apps add their Tools under From your Apps in Tools; attach the ones you want in the agent’s Business Tools. See Give your agent Tools.

Set it up

  1. Connect your billing system first, so callers are recognised and customers appear as contacts.
  2. Connect your equipment App, so the agent can check and restart devices.
  3. Install Outages, and attach Check for a known outage to your agent.
  4. Attach the Tools to your agent, then test with Talk in browser as one of your customers.

What changes in Crulon

  • Contacts. Your customers come across from the billing system, which stays in charge of them: changes you make to their name, email, location or status in Crulon are replaced at the next sync, and a deleted one comes back. Numbers you add in Crulon are kept.
  • Tickets. Tickets can be sent to your billing system and closed there when you close them in Crulon. See each billing App’s page.
  • Assets. A contact’s Assets tab shows their equipment.
  • App activity. Build > App activity records what each App and your agents did through it: balances read, devices restarted, tickets sent and each sync. See Activity and call reports.
  • Network status. An agent with the outage Tool shows Network status in its Behavior section. See What your agents are told.

Change or cancel the bundle

The Telco Ops Bundle is set up and changed by our team. Email support@crulon.ai to add seats, change it or cancel.

Last updated 18 Oct 2026