Plans and billing

You pay per seat each month. AI minutes are a pool for the whole workspace, and anything beyond your plan is paid from prepaid credits.

Where

Settings > Plan & billing

Plans

Starter, Pro and Scale, billed monthly in US dollars

Who can change it

Workspace Admins and workspace owners. Managers can see it

PlansCopy Anchor Link

The Apps available today are for internet providers, in the Telco Ops Bundle.

Every plan includes the phone system: a number with each seat, browser calling, extensions, Call Flows, queues, voicemail, recording, Conversations, Live calls and roles. Your team’s own calls and texts are included, subject to fair use.

Which plans you can buy depends on your workspace’s country. The US and Canada can choose any plan. Australia and New Zealand get Scale, with your own carrier.

Internet providers can have the Telco Ops Bundle instead, set up with our team. See Crulon for internet providers.

SeatsCopy Anchor Link

Every member uses a seat, whatever their role. See Seats for who needs one.

• Adding someone. Their seat starts the day they accept their invitation. You pay for the rest of the billing period, prorated, then the full price from your renewal.
• Removing someone. They stop calling straight away, but their seat stays paid until your renewal, with no refund. Anyone who joins before then uses it at no extra charge.
• At renewal, you’re billed for the members you have.

Plan & billing shows seats Paid this period, In use and Open until renewal, and what next month will cost. You add and remove seats by inviting and removing members.

AI minutesCopy Anchor Link

Your plan’s AI minutes are shared by the whole workspace and reset each billing period. Unused minutes don’t roll over.

A call uses AI minutes while the AI agent is on it, including ringing your team during a handoff, up to the moment someone answers. Phone menus, queues, ringing in a Call Flow and your team’s own talk time don’t. Each call’s AI time is rounded up to the next whole minute, once.

Plan & billing shows how many you’ve used and when they renew.

When the minutes run outCopy Anchor Link

1. 01

   Your plan’s AI minutes

   Used first, until the pool is empty.

2. 02

   Your credits

   25¢ a minute from your credit balance, rounded up per call.

• Both run out

  New calls skip the AI agent and take the Call Flow’s “If the AI can’t answer” route, such as ringing your team or voicemail. They aren’t billed.

• A call already with the agent

  Finishes normally.

Point every AI Agent step’s If the AI can’t answer (no AI minutes), go to at your team or voicemail, so no caller is dropped. See AI Agent.

CreditsCopy Anchor Link

Credits are a prepaid balance that pays for usage your plan doesn’t include:

Outbound campaign calls past your plan’s pool are paid from credits at the same rate, and campaigns pause when credits run out. Your team’s own texts are included, subject to fair use, and texts you receive are free. Texts go to the US and Canada only.

To add credits, open the Credits tab, enter an amount and select Top up wallet. Your card is charged straight away, and the credits are added once the payment goes through. Low balance shows when you’re running low.

To top up automatically when your balance runs low, email support@crulon.ai. Automatic top-ups are set by our team; you can see the settings on the Credits tab.

Phone numbersCopy Anchor Link

Each seat includes one US phone number. Additional numbers are $5 a month each: you pay for the rest of the period when you buy one, then monthly. Releasing a number frees its place at your next renewal. See Get and manage phone numbers.

Change planCopy Anchor Link

Open the plan picker in Plan & billing, choose a plan and check the preview, then confirm.

• Upgrade: applies straight away. You pay the difference for the rest of the period, and the new plan’s extra AI minutes are added at once. Minutes you’ve already used stay used.
• Downgrade: applies at your next renewal, with no refund for the current period. Until then nothing changes. Select Keep my current plan to cancel it.

You can have one scheduled change at a time. If you downgrade off Scale, check what you’ll lose first: desk phones, your own carrier, custom roles and outbound campaigns, and the new plan’s limits on AI agents, Custom Actions and Apps.

Pay and keep your details up to dateCopy Anchor Link

• Payment method: one card, used for your plan and for top-ups. Select Replace to change it.
• Billing details: the billing email for receipts and payment problems, your legal business name and your billing address. Select Edit to change them.
• Invoices: the Invoices tab lists each invoice with its period, status and total. Invoices are due 14 days after they’re issued.

Your plan starts when your first invoice is paid.

If a payment failsCopy Anchor Link

The billing email gets a message, and Crulon retries the card every night.

1. For 7 days your plan shows Payment overdue and everything keeps working.
2. After 7 days the plan is paused, and its features stop until you pay.

Update your payment method to clear it. Paying restores your plan straight away.

CancelCopy Anchor Link

Only a workspace owner can cancel the plan. In Plan & billing, select Cancel plan. Crulon shows what will happen and asks why you’re leaving, which you can skip. Select Cancel plan to confirm.

• Your plan ends at the end of the billing period, with no refund. Until then everything keeps working. A plan that’s paused or was never paid ends straight away.
• Changed your mind? Select Keep my plan any time before it ends. While the plan is set to end, you can’t change plan or buy numbers.
• Crulon emails the workspace owners and billing admins, shows Your plan ends on across the app, and sends a reminder 3 days before.

When the plan ends:

• Calls, AI agents and seats stop.
• Your phone numbers are held for 30 days, so you can move them to another provider. Email support@crulon.ai to do that.
• Your data is kept for 90 days, then deleted. Download any recordings, campaign results or App activity you need before your plan ends: after that, Crulon opens only Plan & billing. For a copy later, email support@crulon.ai.
• Wallet credit isn’t refunded. It comes back if you restart.

To restart a plan that has ended, email support@crulon.ai.

If something goes wrongCopy Anchor Link